Innovation and creativity set us apart from the other service companies in our industry.
At American Repair Specialists (ARS), we believe that how we do business is paramount to our success. Our commitment is exemplified by the American Repair Specialists way, a core values statement which highlights the importance of Customer Satisfaction. Our culture is to be a time-tested and trusted partner to our customers by working closely with them, delivering on our commitment and being ready to serve them again and again. Customer satisfaction directs everything we do at American Repair Specialist. Our success depends on how well we meet our customer's needs.
ARS's employees are the key to living these values and we are committed to providing a work environment for our employees that promotes the ARS way. We are extremely proud of our employees, who take seriously their responsibility to embody these values in their relationship with each other, with our customers, and our community.
The powerful combination of our growth, customer oriented solutions, customer satisfaction, operational quality and excellence are the key drivers of ARS's values. Our employees are focused on these drivers to deliver on our commitments, thus make our clients successful and consequently grow our business.
Our company's objective is to expand our business through manufacturers by establishing a network of customers, and continue our leadership in Consumer Electronics Services. Combine our skill, experience, resource, dedication and willingness to look for new and better ways to be the best. To have our customers witness something truly groundbreaking, something with profound momentum that makes sense in an age of attenuation.
American Repairs Specialist's (ARS) goal is to deliver customer service that meets or exceeds our customers' expectations. Our staffs of professional customer service and thoroughly trained technicians are dedicated to working closely with our manufacturers to represent them to the general public.
The strength and power of our partnership with our customers add great value to our offering. We like to feel that we are part of a special partnership with our manufacturers, so that we convey their policies and customer satisfaction to their standard.
Our company is also dedicated to "taking care of our own". We strive everyday not only to satisfy our clients, but to satisfy our employees as well. ARS is committed to quality, excellence, and continuously improving our operation. We understand that a high performance operation encourages employees to accept ownership for their work, to bring ideas forward, to take pride in their work, to participate in decisions, and to fully use their creativity and skills. We believe that their pride and healthy attitude will ultimately achieve our customer satisfaction goals.
Established in 1986, American Repair Specialists (ARS) has consistently demonstrated professionalism and dedication to quality customer service, support, and care which has earned this company continuous praise from clients and a great deal of customer goodwill. Having served thousands of corporations, small businesses, consumers, manufacturers, dealers, service centers, warranty and insurance companies, nationwide within the past sixteen years; we have achieved a reputation based on guaranteed customer satisfaction, reliability, quality service, and speedy turnaround time. The successes of ARS are attributed to perseverance of staff members, being good listeners, staying current with industry standards and market expectations, as well as taking maximum advantage of our fully automated and computerized operation with the new internet and technology age.
Services offered by ARS cover the entire range of consumer and professional lines in all computers, office machines, electronics and appliances. ARS employs twenty-seven personnel consisting of three managers, twenty technicians, and five administrative support staff. The front office staff is solely designated to address customer concerns and inquiries, while the technicians perform the daily on-site and in-shop repairs. Each technician has been cross-trained in at least two areas of specialty by most manufacturers. Factory training and industry certification for all of our technicians is of our utmost priorities. The technical group represents well in excess of one hundred years of combined experience in each field. We are proud to announce that we cover a thirty-five mile radius for on-site repairs and have drivers whom, on a daily basis, pick up and drop off products. Furthermore, our equipments, instruments, and technologies are of the highest state of the art and are constantly being updated, and their use for troubleshooting product by the technical staff is mandatory. We carry a large parts inventory to assure rapid turnaround repair time and customer satisfaction. All completed repairs are test-burned and rechecked to assure quality service and workmanship.
The “can do” attitude of our progressive organization has definitely demonstrated that excellent customer support is achievable through listening to all customer needs. We do have the determination to make it work and the creativity to carry it off. We look forward to carrying this attitude onward and perfecting quality customer service and care. Through our commitment, experience, and expertise American Repair Specialists has established a business relationship with our customers that will last a lifetime!
